01
Free assessment
We review your situation and the information you have. Share as much as you know.
HOW IT WORKS
The recovery process
We review your inquiry and explain the recovery prospects and terms before proceeding with the work.
FIVE STEPS
From consultation to asset verification
Each case is different, but the process generally follows these steps.
02
Recovery assessment
Our specialists analyze your case and establish what can be verified.
03
Proposed terms
We explain the recovery approach and success fee before work begins.
04
Recovery work
Once we agree on the terms, we carry out the analysis suited to your case.
05
Asset verification
After recovery, we confirm access to your assets and verify the results.
STEP DETAILS
Each step in detail
Step 1: Free assessment
Tell us what you can: the type of wallet, how you lost access and any password clues you remember. At this stage, do not send private keys, seed phrases or passwords themselves.
Step 2: Recovery assessment
After signing a non-disclosure agreement (NDA), our specialists analyze your case and set out the recovery prospects and approach. The time needed varies widely; one published case took 41 days from engagement to completion.
Step 3: Proposed terms
We explain the recovery approach and success fee before any work begins. There is no upfront fee, and we proceed only once you are satisfied with the terms.
Step 4: Recovery work
Once you agree, we carry out the analysis suited to your case in a dedicated environment isolated from the internet.
Step 5: Asset verification
After recovery, you confirm for yourself that you can access the wallet. You pay the success fee only if recovery succeeds. Once the work is complete, we delete the data entrusted to us in accordance with our policy. We recommend moving the assets to a new wallet afterwards.