I forgot my wallet password. Can it be recovered?
It may be possible. We narrow down candidates from the clues you remember, such as your password habits, partial characters or when you used the wallet, and then run the analysis. Our published cases include an imToken wallet that had been locked for five years (10 ETH), and a TRON wallet (170,000 TRX) decrypted in 8 hours after we re-interviewed the client about how they built passwords. Recovery is never guaranteed, so we start by checking the prospects in a free assessment.
I think I have a Bitcoin wallet on an old PC or hard drive.
We investigate old PCs and external hard drives and recover wallet.dat files. In one published case, a client had left 0.5 BTC untouched for over ten years after receiving it in 2015; we found an encrypted wallet.dat in the deleted space of an old external hard drive and recovered it. If you have deleted the file, we recommend keeping that disk and using it as little as possible.
How much does it cost?
Consultation and the initial assessment are free, and there is no upfront fee. We work on a success-fee basis: you pay only if recovery succeeds. We explain the recovery approach and the success fee before any work begins, and only proceed once you are satisfied with the terms.
How long does recovery take?
It varies widely from case to case. In our published cases, a Bitcoin Core change-address issue took about two weeks, and a TRON wallet took 41 days from engagement to completion, with the final analysis taking 8 hours after a change of approach. We explain the approach and terms after reviewing your case.
Do I need to share my private key or seed phrase?
Not for the initial consultation. Do not enter private keys, seed phrases (recovery phrases) or wallet passwords in the inquiry form or by email. If sensitive data is needed for the analysis later, we sign a non-disclosure agreement (NDA) and, once you agree to the terms, guide you through a secure process individually.
How is the information I provide handled?
We sign a non-disclosure agreement (NDA) before the engagement to protect your information legally. Analysis takes place in a dedicated environment isolated from the internet, with access limited to the staff handling your case. Once our work is complete, we delete the data entrusted to us in accordance with our policy.
Which cryptocurrencies and wallets do you support?
We support Bitcoin (BTC), Ethereum (ETH) and Tether (USDT, including ERC20 and TRC20), and can also discuss chains such as BSC, Polygon and Solana. Our published cases cover Bitcoin Core, imToken and TRON wallets, as well as a double-encrypted wallet.
Can you recover crypto stolen in a scam or unauthorized transfer?
We investigate cases involving theft, scams and unauthorized transfers and assess whether recovery is possible. However, blockchain transfers generally cannot be reversed, so we cannot promise to get funds back. Be wary of anyone who guarantees recovery and asks for payment up front.
How can I spot a fake crypto recovery service?
Be careful of anyone who contacts you out of the blue on social media or messaging apps, asks for a large fee before starting work, or asks for your private key or seed phrase at the start. recoin charges no upfront fee, explains the terms before work begins, and charges a success fee only if recovery succeeds.
Are your published case studies real? Can I verify them?
Our published cases are based on real engagements. To protect client privacy, we do not publish full addresses or transaction hashes online. You can review these details by visiting our office.
Who is recoin and where are you based?
recoin is a cryptocurrency recovery service operated by zenithzone. Our office is on the 3rd floor of the Halifax Onarimon Building, 3-24-10 Nishi-Shimbashi, Minato-ku, Tokyo, and we take consultations in Japanese, English and Chinese from individuals and businesses in Japan and abroad.
What is the process from first contact to recovery?
The steps are: (1) free assessment, (2) recovery assessment after signing a non-disclosure agreement (NDA), (3) proposed approach and success fee, (4) recovery work in an isolated environment, and (5) you confirm access to your assets yourself. You pay the success fee only if recovery succeeds.
How soon will you reply to my inquiry?
We usually reply within 1–2 business days. Consultation is free.